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Collection supervisor

ARO inc. - Markham, ON

This is a Contract position in Toronto, ON posted November 22, 2021.

ARO Inc. is a company that provides professional accounts receivable management and debt collection services. Our clientele is made up of major institutions from various fields within the private and public sectors.

At ARO, we recognize that the success of our business depends on the contribution of our valued employees.
We are committed to recruiting, training, retaining and promoting the best talent. ARO stands out in the industry by offering not only a comprehensive training program and competitive compensation package, but also a professional work environment focused on development and growth.

We reward superior performance and encourage employee engagement.
We are currently looking for a responsible person to manage and maintain client call requests, calls for audits, internal quality assurance reports/audits on a monthly basis, and the follow-up of the officers’ audits and the achievement of their goals.

KEY RESPONSIBILITIES

  • Coach, motivate, develop and direct team members in order to meet and exceed objectives
  • Recruiting of agents
  • Responsible for evaluation and performance management of agents
  • Ensure that each team members understands and respects the different policies set by clients
  • Ensure compliance with the policy of zero tolerance regarding a complaint and address any escalation or potential complaint
  • Monitor and control on a daily, weekly and monthly basis, results and objectives of each of its collection agents to identify areas for improvement and to ensure adequate follow-up
  • Monitor the number of active accounts to comply with the work planning
  • Ensure careful monitoring of collection activities
  • Prepare reports and follow-up for each team members in accordance with the policies established by the clients and the company.
  • Perform other duties as assigned

QUALIFICATIONS

  • Completion of Post Secondary Education preferred
  • Previous experience in leading teams
  • Minimum two (2) years of experience in a similar role would be a definite asset
  • Strong knowledge of DRS, Collection Highway and Cubs
  • Excellent interpersonal and communication skills
  • Ability to work well under pressure
  • Understanding and experience in the collection business
  • Proven innovation skills
  • Flexibility in scheduling

Must Be bilingual, spoken and written english and french

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