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Associate Customer Support (Seasonal) (Bilingual)

DXC Technology

This is a Contract position in Toronto, ON posted October 11, 2021.

Job Description:

DXC Insurance Services

(Seasonal) (Bilingual)

The (Bilingual) Customer Service Representative role is a fantastic opportunity for you to kickstart a new career and learn more about the financial services/insurance industry. We provide a full training program to teach you what you need to know; so, whether you are well-seasoned or just starting out, you will have the resources necessary you get you off to a successful start.

As a (Bilingual) Customer Service Representative, you will be the front-line link between DXC and our clients in a call centre environment (hours 8:00am – 7:00pm) delivering exceptional customer service.

You will:

•             Provide policy holder and product information to clients and advisors

•             Document issues and respond to requests by determining appropriate action in order to resolve situations

•             Follow up with clients within established service standards

•             Maintain service records

•             Ensure service standards are maintained or excelled

•             Participate in recommending improvements to service and procedures

•             Process non-financial transactions when necessary

What we are looking for…

•             High school diploma

•             1-2 years of client service experience

•             Strong communication skills and ability to multi-task

•             Excellent verbal and written English communication skills; Fluency in written and verbal English and French a great asset

•             Positive, service-oriented attitude with a commitment in offering superior service

•             Knowledge of the life insurance industry an asset; however, not required (we are willing to consider those new to the industry)

*This is a remote position; we will consider all suitable applicants within Canada.