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Administrative Secretary

Centre for Addiction and Mental Health - CAMH

This is a Contract position in Toronto, ON posted January 5, 2022.


Administrative Secretary
Geriatric Mental Health Services – Outpatient Services
Complex Care and Recovery

Position Description
The Geriatric Mental Health Services (GMHS) is embracing the CAMH strategic plan and renewal of service delivery models and is seeking a full-time, temporary (6 months) Administrative Secretary to work in GMHS Outpatient Service. Under a matrix reporting relationship between the Senior Manager and assigned Supervisor, the successful candidate will provide support to a large team of clinic and offsite physicians in order to ensure the smooth and effective operation of the service. Responsibilities will include, but are not limited to: collecting data, preparing requisitions and documents, inter-programmatic correspondence, taking minutes, scheduling appointments, processing health records, maintaining office supplies, photocopying, scanning and faxing documents, responding to telephone and in-person inquiries from clients, families, community organizations and physicians, liaising with other departments at CAMH and performing other related activities as required. This position works closely with clinicians, psychiatrists, community service providers, client’s representatives, clients and families, both in person and over the telephone. Occasionally you will also be required to provide coverage for other positions a part of the administration team. You will support a healthy workplace that embraces diversity, encourages teamwork and complies with all applicable regulatory and legislative requirements. This position may require flexible hours, occasional coverage for other admin positions and will be part of the Geriatric Mental Health Services Administrative Team. This position is located at1001 Queen Street West.

The successful candidate will possess a two (2)-year Community College diploma in Office Administration or a related discipline, combined with two (2) years of secretarial/administrative experience. Candidates with Medical Office Administration Certificate would be preferred. You will have excellent interpersonal and communication (verbal and written) skills and an understanding of the importance of customer service in a busy environment. You will have sound analytical and problem-solving skills, and possess strong administrative skills. You must be proficient with Microsoft Office applications such as Microsoft Outlook, Word, Excel and PowerPoint to support the department’s activities. Knowledge of I-CARE (PowerChart and Scheduling) is required. Excellent written and verbal communication skills and ability to take accurate minutes are necessary. You must demonstrate sound judgment, the ability to interpret and apply policies and procedures, and work as part of a team. You will have the ability and experience in dealing with clients, staff, volunteers and other internal and external agencies from diverse cultural and ethnic backgrounds. You will demonstrate sound judgment, high levels of tact and diplomacy and must be able to respond to customers professionally and politely while creating a welcoming and comfortable environment. The ideal candidate will also be creative and flexible with regard to types of tasks and a team player with a high degree of initiative. Must be able to work under pressure and deal with conflicting priorities and deadlines. Bilingualism (French/English) and/or proficiency in another language is an asset.

All applicants offered and accepting employment must complete a Vulnerable Sector Police Records Check. The offer of employment will be conditional upon receipt of the satisfactory Vulnerable Sector Police Records Check.

Vaccines (COVID-19 and others) are a requirement of the job unless you have an exemption on a medical ground pursuant to the Ontario Human Rights Code.


Please note:  This full-time, temporary (6 months) position is part of the OPSEU Bargaining Unit.

Salary Range:
 $27.72 – $31.95 per hour

Please click the apply button below.


CAMH is a Tobacco-Free Organization.

CAMH is fully affiliated with the University of Toronto and is a teaching hospital and research institute. As a CAMH employee, you will be expected to actively support CAMH’s teaching and research activities, in addition to supporting the clinical work of the hospital.

At CAMH, we strive to be an equitable and inclusive employer. Our commitment to equity is grounded in an institution-wide commitment to achieving a working, teaching, and learning environment that is free of discrimination and harassment.

CAMH actively seeks candidates from First Nations, Métis and Inuit, racialized and LGBTQ2S+ communities, women, and people with disabilities (including people who have experienced mental health and substance use challenges).

We encourage people from all backgrounds to apply to our positions.
We thank all applicants for their interest, however, only those selected for an interview will be contacted. Please inform us if you require accommodations during the interview process.