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Process & Change Analyst

Canada Life

This is a Contract position in Toronto, ON posted October 25, 2021.

Job Description

We are Canada Life


Being a part of Canada Life means you have a voice. This is a place where your unique background, perspectives and talents are valued, and shape our future success.


You can be your best here. You’re part of a diverse and inclusive workplace where your career and well-being are championed. You’ll have the opportunity to excel in your way, finding new and better ways to deliver exceptional customer and advisor experiences.


Together, as part of a great team, you’ll deliver on our shared purpose to improve the well-being of Canadians. It’s our driving force. Become part of a strong and successful company that’s trusted by millions of Canadians to do the right thing. 


Be your best at Canada Life.


We are looking for a Process & Change Analyst 


Given the size and scope of our organization, we have the flexibility for this position to be located anywhere in Canada.



Role description 


The process and change analyst will be a key representative in Process Excellence in delivering process initiatives for Plan Sponsor Services.  The analyst will support the Process Excellence leader by providing input in decision making, and leading by example. 


To identify opportunities in our business processes and implement solutions to achieve operational excellence and quality of the service experience across Plan Sponsor Services and in parallel managing the people side of change.


What you will do 

  • Conduct research to evaluate and define business problems and identify root cause. Translate business needs into business process solutions;
  • Conduct cost benefit analysis to size and/or validate problem statements and solutions and establish key performance indicators;
  • Analyze impact of proposed solution across the business, develop process diagrams, and procedural documents and present to stakeholders;
  • Collaborate with business partners to gather business requirements and system design functionality that meets business objectives;
  • Engage business partners throughout the initiative and provide input on business impacts to processes, training and communication;
  • Develop and execute test plans for user acceptance testing;
  • Facilitate implementation of new processes through training sessions, demos, and the development of appropriate documentation;
  • Communicate process impacts to stakeholders to ensure they understand process outcomes;
  • Develop post-implementation verification plans and monitor to ensure the change is adopted and the benefits are realized;
  • Perform ad-hoc process audits, document findings and coordinate implementation and managing change;
  • Manage the people side of change to achieve a desired state of operational excellence (through communication, coaching, transition and training, and resistance management).


What you will bring 

  • Three years in a business analyst or process related role coupled with 3 years of experience in Group Customer;
  • Certified in business analysis or 5 years of relevant experience;
  • Experience in group insurance is an asset;
  • Ability to work independently and under pressure and adhere to deadlines;
  • Highly self-motivated with keen attention to detail;
  • Powerful and effective communicator, both verbal and written with internal and external clients;
  • Ability to create and deliver powerful presentations;
  • Experience in business process modeling;
  • Experience working in a team-oriented, collaborative environment;
  • Strong analytical, troubleshooting, problem-solving and follow-through abilities;
  • Ability to break down complex situations, identify and resolve root causes;
  • Strong people skills to help others navigate through change; engage and motivate employees;
  • Self-learner who can embrace and pick up new technologies;
  • Proven working knowledge of Microsoft Office, process modelling and project management tools, eg: Outlook, Word, Excel, PowerPoint, Visio, SharePoint, Adonis, JIRA, Confluence



Be your best at Canada Life- Apply today 


We are one of Canada’s top 100 employers!


Canada Life serves the financial security needs of more than 13 million people across Canada, with additional operations in Europe and the United States. As members of the Power Financial Corporation group of companies, we’re one of Canada’s leading insurers with interests in life insurance, health insurance, investment and retirement savings. We offer a broad portfolio of financial and benefit plan solutions for individuals, families, businesses and organizations.  


We are committed to providing an inclusive, accessible environment, where all employees and customers feel valued, respected and supported. We are dedicated to building a workforce that reflects the diversity of the communities in which we live, and to creating an environment where every employee has the opportunity to reach their potential.  



Canada Life would like to thank all applicants, however only those who qualify for an interview will be contacted