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Mortgage Specialist Assistant

RBC

This is a Full-time position in Toronto, ON posted June 11, 2021.

Mortgage Specialist Assistant Supports top producing Mortgage Specialist in meeting sales objectives and related activities by providing value added administrative service and support.

Provides primarily responsive client contact management through telephone, fax and e-mail requests.

Develops relationships with service partners to ensure operational guidelines are adhered to and transactions are processed efficiently.

Manages office routines to ensure efficiency is maintained through availability and effective management of files and records.

Gathering and preparing material required for presentations, meetings, marketing initiatives, etc.

Key Accountabilities:
– Consistently provides superior responsive service to client fax/e-mail/telephone requests
– Consistently provides superior responsive execution and delivery of client transactions/requests
– Familiar with key referral sources, has strong organizational awareness and strong knowledge of mortgage and investment processes which facilitate solutions and problem resolution -Demonstrated personal commitment to ensure skills and knowledge are up-to-date Knowledge/Experience: -To support the position of a mobile Mortgage Specialist, you should be sales-oriented, self-motivated, self-managed and thrive in a fast paced environment -Strong skills in problem solving and sense of urgency are key in this position, as well as customer service, listening and understanding, achievement/motivation, teamwork and co-operation, initiative and pro-activity -Excellent communication skills, oral/written skills, good business writing -Resourceful and able to work independently is required -You must be able to consistently provide superior responsive service to client requests in order to build customer loyalty and trust -You must be extremely well organized with the ability to multi-task and prioritize.

-You are an energetic and enthusiastic team player who pays attention to detail -Strong computer skills in Microsoft Office including Word, Power Point, Excel, Outlook and Marketing Central -Strong knowledge of the mortgage process and Home Financing products is an asset -Knowledge of Royal Bank systems including Sales & Service Platform and RBCNet would be an asset About RBC Royal Bank of Canada is Canada’s largest bank, and one of the largest banks in the world, based on market capitalization.

We are one of North America’s leading diversified financial services companies, and provide personal and commercial banking, wealth management, insurance, investor services and capital markets products and services on a global basis.

We have over 80,000 full
– and part-time employees who serve more than 16 million personal, business, public sector and institutional clients through offices in Canada, the U.S.

and 37 other countries.

For more information, please visit rbc.com.

Inclusion and Equal Opportunity Employment RBC is an equal opportunity employer committed to diversity and inclusion.

We are pleased to consider all qualified applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veterans status, Aboriginal/Native American status or any other legally-protected factors.

Disability-related accommodations during the application process are available upon request.

JOB SUMMARY City: Saskatoon Address: Saskatoon Work Hours/Week: 37.5 Work Environment: Your Home Office Employment Type: Permanent Career Level: Entry Level Pay Type: Hourly Position Level: PL10 Required Travel(%): 0-25 Exempt/Non-Exempt: N/A People Manager: No Application Deadline: 05/19/2021 Req ID: 361096

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