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Finance Support Consultant


This is a Full-time position in Toronto, ON posted January 14, 2022.

At Sparkrock ( , we’ve achieved something great: a company that makes a difference in the world, while focusing on clients, employees, and growth.Sparkrock provides enterprise software (ERP) that includes finance, workforce management, payroll and employee scheduling built for not-for-profit organizations, health and human services, and educational institutions. Every day nearly 45,000 people use our ERP & CRM technology to make the world a better place.Now, we’re looking for a new Finance Support Consultant to join us during an exciting phase in our growth.   Finance Support Consultant:In this role, you’ll bridge our support and engineering teams by talking directly to customers, diagnosing issues and bugs, and providing fixes or escalating issues when necessary. Since our product engineering team works on new, major releases, your role will be to ensure our existing software is optimized and bug-free, while keeping customers satisfied with quick resolutions of their technical issues. Practically speaking, you will:* Support the Finance module of our ERP system using our ticketing system and prioritizing urgent tickets* Perform remote troubleshooting through diagnostic techniques, ask customers pertinent questions, and determine the best solution based on the issue and details provided by customers* Effectively walk the customer through the problem-solving process* Direct any unresolved issues to the next level of support personnel/escalate as needed* Provide accurate information to customers on Sparkrock solutions or services* Record and log events and problems and their resolution in our internal CRM* Follow up and update customer on status and information as needed* Share any feedback or suggestions from customers to the appropriate internal team or through our IDEA portal* Identify and suggest possible improvements on our procedures* Assist with updating customer environments and troubleshooting integration to 3rd-party tools* Create and maintain internal and external training material, such as documentation, videos and knowledge base articlesIf you’ve built a career in finance consulting and are looking for an opportunity to scale back on travel and demands, this could be a great fit for you. You’ll excel in this role if you are an excellent communicator, curious learner, and an organized and resourceful individual.You’ll also be a great fit for this role if you can put yourself in the client’s shoes and do whatever is necessary to help them succeed. You’ll need to be responsive, knowledgeable, and driven to help our clients succeed, because you know that when they find success, so do we.Additionally, sound judgement, accountability, and the ability to manage competing priorities will be critical to your success. Our team moves quickly, so we need someone who builds trust through competence and brings initiative and tenacity to everything they do. If this sounds like what you’re looking for, we can’t wait to hear from you!Working with Sparkrock: We offer a competitive salary commensurate with experience, along with a performance-based bonus, health benefits, vacation days, annual education development budget, access to LinkedIn Learning, and paid time off to volunteer at an organization whose mission makes your heart soar.You’ll work from Monday-Friday, with flexibility during either EST or PST core business hours. Currently, our team is working remotely. Upon a safe return to work, you’ll enjoy a hybrid model of working remotely and in-office a few days each week if you’re local to the Etobicoke area, or a permanently remote role if you’re not local to our office. We love our open-concept office with its indoor trees, skylights, and whiteboard walls for impromptu brainstorming, and can’t wait to return. We’re accessible from the Kipling subway station and have free parking.You’ll be working in an organization certified as Best Workplaces in Canada (  the last 7 years. You’ll find when you are doing your best work – driven by genuine care for our customers, employees, and business – it’s easy to care about helping people who are making a difference!Qualifications:* Experience working in a Finance department, operating various accounting tasks and activities* Strong knowledge of and experience with troubleshooting ERP and CRM systems and supporting various applications on these systems* Knowledge of MS Dynamics NAV/Business Central (D365)* Strong proficiency with MS Office (Project, OneNote, Word, Excel, PowerPoint, Outlook, SharePoint, etc.)* Post-secondary degree or diploma in Finance, Accounting, Mathematics or related field* Any of the following certifications would be an asset: CPA, CA, CGA,* Experience using Jet reports, PowerBI or any other reporting tool (an asset)* Experience implementing software solutions (an asset)* Experience working in the education, non-profit, or public sector industry (an asset)How to Apply:Our online application will give you the option to apply to this role as a complete person – not just a resume. The application will assess your qualifications, personality traits and workplace preferences, and should take 10 to 15 minutes to complete. After submitting, you’ll receive an email inviting you to log in and view your assessment results.We strive to build a team that reflects the diversity of the community we work in and encourage applications from traditionally underrepresented groups such as women, visible minorities, Indigenous peoples, people identifying as LGBTQ2SI, veterans, and people with disabilities.We will review applications, with priority given to those who have completed the assessment and look forward to hearing from you.