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Business Account Manager – Tangerine


This is a Contract position in Toronto, ON posted April 29, 2021.

Requisition ID : 102802 Tangerine is Canada’s leading direct bank.

We offer flexible and accessible banking options, innovative products, and award-winning Client service.

The reason why Tangerine employees come to work each day is to help Canadians live better lives.

We focus on making a difference in our communities, and that includes our own internal community.

It’s important to us that our employees feel empowered and enthusiastic about belonging to our Orange culture.

At Tangerine, our purpose is to deliver best in class banking solutions to Canadians.

We take a hands-on approach to challenges and always seek out opportunities to improve.

Building a career at Tangerine is more than just a job; we are committed to making a difference in the lives of Canadians.

Who said that you have to hide your personality to deliver business results?

We certainly do not, and that is what has made Tangerine a success.

Come be a part of our collaborative, energetic and passionate client-centric team and continue to drive Forward Banking solutions for all Canadians.

Department: Client Business Support (CBS) is a client focused processing department that enables the bank to demonstrate that a virtual bank can offer superior client experience by efficiently and effectively delivering on the promises made to our clients.

The CBS department is made up of several teams; each team plays a unique role in providing support for both Deposit/Chequing and Lending products.

The following teams along with their specialized focus is what makes Client Business Support an integral piece of our organization: Account Opening Registered Products, Statements and Year
– End Mutual Funds Payments Estates Lending Quality Assurance Credit Card Operations Overall, Client Business Support is committed to delivering a ‘Wow’ experience.

Role Purpose: The Business Account Manager cultivates and maintains a strong relationship with both potential and existing deposit Business Saving Account (BSA) clients by facilitating acquisition, remediation and retention efforts.

The Business Account Manager (BAM) will educate clients on the requirements and processes of obtaining and maintaining a Tangerine Business Savings Account (BSA).

The mandate is to ensure all clients are proactively serviced by a simplified and positive process while adhering to regulatory requirements with emphasis on Anti-Money Laundering Legislation (AML) Is this role right for you?

Actively manage an assigned portfolio of BSA accounts to provide exceptional service & mitigate Risks Be proficient with regulatory requirements in a dynamic change environment Collaborate with other stakeholders to meet client and regulatory needs (Compliance, Marketing & S&S) Understand relevant document details and be adept at discussing all aspects of the BSA account with clients to service both inbound and outbound calls Remediate Accounts by obtain missing information to satisfy AML requirements Meet set Remediation targets to mitigate overall Risks Service inquiries to easily articulate requirements for client understanding Ensure conversations and processes adhere to AML Policies and Guidelines Manage challenging conversations in a calm & professional manner Clear any Obstacles along the fulfilment cycle to funding Demonstrate effective call control and use of soft skills for all client interactions Adhere to Quality Service standards in order to maintain and exceed pre-determined service levels while maintaining a ‘One and Done’ approach Monitor, support and provide assistance to daily Business Account Opening and Account Maintenance.

Be fully knowledgeable and stay current with respect to all Tangerine Bank products, services, policies and procedures Commit to on-going training and development Contribute to the ongoing process improvements in the CBS Department.

Skills you need to succeed.

Minimum High School Diploma A minimum of 2-3 year work experience preferably in a Bank environment Call Centre experience is an asset Excellent knowledge of Tangerine products, policies and procedures Knowledge of Know Your Client (KYC) & AML regulations Sound understanding of BSA accounts Basic administrative knowledge and skills in documentation to meet BSA guidelines Strong customer service focus and ability to discuss product options and features for the Business Account Exemplary skills to handle challenging remediation communications Effective call control and use of soft skills Contribute to continuous process improvements Ability to handle pressure, sensitive and stressful situations Positive approach to change and personal growth Proficient verbal and written communication skills Strong work ethic Excellent organizational and prioritization skills Basic organizational skills What’s in it for you.

You’ll be part of a diverse, collaborative, innovative, and high-performing team We offer a competitive rewards package Performance bonus, Share Ownership Program, and Pension Plan Matching Health Benefits from day one Office perks: free healthy snacks (chocolate is healthy, right?) subsidized on-site cafeteria and parking You will enjoy work life balance, team events, and opportunities to volunteer in the community.

Your career matters You’ll get access to various training resources to enhance your skills and knowledge.

Location(s): Canada : Ontario : North York At Tangerine we value the unique skills and experiences each individual brings to the team, and are committed to creating and maintaining an inclusive and accessible environment.

If you require accommodation during the recruitment and selection process, please let our Recruitment team know.