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Bilingual Claim Review & Investigation Fraud Officer


This is a Full-time position in Toronto, ON posted November 7, 2018.

What is the opportunity?

You will support the bank’s strategy and deliver a superior client experience by providing quality service and enhancing RBC’s risk mitigation strategy.  You will analyze and investigate reported fraud claims, with for Client card, Credit Card, VVD, Online and Telephone banking fraud.


What will you do?

  • Investigate different fraud type reported claims/transactions.
  • Apply analytical techniques to break apart complex, evolving fraudulent activities and trends.
  • Ensure quick resolution of identified issues/gaps.
  • Connect with clients, internal and external partners concerning sensitive and investigative issues.
  • Accurately prepare required documentation for investigations files.
  • Take ownership and accountability for the resolution of escalated fraud concerns.
  • Use in-depth fraud knowledge and related problem-solving skills to identify and take action on potentially fraudulent transactions/activities/attacks.
  • End to end process of claims investigation as assigned by fraud type.


What you need to succeed?

Must- have:

  • Previous fraud experience.
  • Strong analytical and decision making skills.
  • Professional communication and telephone skills.
  • Multi-tasking efficient and well organized.
  • Growth mindset and ability to use inductive and deductive reasoning.
  • MS Excel skills.
  • Ability to work the shift of 1pm-9pm Tuesday to Friday and 10am-6pm on Saturdays, and willingness to work other shifts within the department business hours of 8am-11pm Monday to Friday and 10am to 6pm on Saturdays, if required.



  • Knowledge of TSYS, Camps, Client view, Iris, EIM, Application launch pad, Siebel, Cart, Certapay, Wires, Bess, TBS, On demand, and 7A.
  • Bilingual in French and English.
  • Query capabilities.


What’s in it for you?

We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.

  • Ability to make a difference and lasting impact.
  • Work in a dynamic, collaborative, progressive, and high-performing team.
  • Opportunities to take on progressively greater accountabilities



About RBC
Royal Bank of Canada is Canada’s largest bank, and one of the largest banks in the world, based on market capitalization. We are one of North America’s leading diversified financial services companies, and provide personal and commercial banking, wealth management, insurance, investor services and capital markets products and services on a global basis. We have over 80,000 full- and part-time employees who serve more than 16 million personal, business, public sector and institutional clients through offices in Canada, the U.S. and 37 other countries. For more information, please visit


Inclusion and Equal Opportunity Employment
RBC is an equal opportunity employer committed to diversity and inclusion. We are pleased to consider all qualified applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veterans status, Aboriginal/Native American status or any other legally-protected factors. Disability-related accommodations during the application process are available upon request.




City:  Toronto
Address:  10 York Mills Rd
Work Hours/Week:  37.5
Work Environment:  Call Centre
Employment Type:  Permanent
Career Level:  Experienced Hire/Professional
Pay Type:  Salaried
Position Level:  PL10 
Required Travel(%):  0
Exempt/Non-Exempt:  N/A
People Manager:  No
Application Deadline:  11/23/2018
Req ID:  176850

Posting Notes:  

Skills Required

  • Education level: None
  • Work experience (years): None


Salary: N/D