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Application Support – Finance

QUANTEAM North America

This is a Full-time position in Toronto, ON posted September 14, 2021.

We are is hiring an Application Support to work with one client
– an international investment bank
– based in Montréal.

MISSION AND OBJECTIVES The incumbent will act as Application Support for the security services applications of the bank.

The incumbent will be required to provide solutions to technical issues in a short time frame.

They will support multiple Applications within the IFS suite and ensure Service Delivery per Business requirements and expectations Nature and Scope Under the guidance of the IT Support Leader, the incumbent will learn the basics of Securities Lending, Collateral and Cash Management, Dealing Services, and FX businesses and how the systems support the business activities.

The incumbent will need to be able to react to live-fire drill situations with the intention of contributing to the longer-term avoidance of such issues through proactive system modifications and maintenance.

MAIN RESPONSIBILITIES First point of contact for Business users on any production application failure or any question related to a technical job supporting the day-to-day Business.

Assist Business to continuously provide a high-quality service to our Clients and rapidly integrate evolutions of the business and IT systems.

Act as a liaison between Business users and any IT organization (local, global, internal or external groups, service providers or entities) to provide an optimal response to any production issue that may impact business functions.

Guarantee the escalation of problems to the adequate IT organization (local, global, internal or external groups, service providers or entities) to ensure on-time resolution; manage priorities depending on the criticality of the requests and production failures.

Participate in the technical tests, internal meetings and regular reviews with the external service providers.

Participate as a technical contact for local projects and client on-boarding.

Guarantee the reporting and file delivery technical setup for any new client on-boarding.

Be flexible with Support hours and to supplement Global support team for resolving any production-related issues.

Coordinate Business Continuity exercises between BC team and the Business user groups.

Coordinate Disaster Recovery exercises between BC team, Business user groups, and any Industry initiated DR testing throughout the year.

Ensure proper and continuous documentation of key functions and processes Ensure proper training to continuously maintain relevant expertise and its evolution Maintains a relationship of trust with the IT support lean and project manager Contributes to and ensures that application support runs effectively.

Guarantees optimal working of the application, providing technical support and adhoc recovery plans Carry out light development/bug fixes related to SQL, scripting, and reporting.

REQUIREMENTS Technical skills required in: Advanced SQL using MS SQL Server platform Strong knowledge of Unix/Linux systems MS Reports or similar reporting background Web Services (IIS Configuration and development) Scheduling Software (Autosys, 24×7) Versioning software (SVN or CVS equivalent) Scripting language (Perl, VB Script, JavaScript)
· At least 3 years of experience in an Application Support role in the financial industry.

· Strong analytical, problem-solving, and conceptual skills
· Strong communication skills and being able to adapt his/her communication depending on the target audience i.e.

Business Users, Internal/External Clients, Technical teams etc.

· Ability to work with short deadlines and handle pressure.

· Demonstrates initiative and is proactive
· Mature, self–motivated, enthusiastic, and team player Languages : Full proficiency in English French is an asset