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Senior Manager, Collection Straegies


This is a Full-time position in Toronto, ON posted August 30, 2017.

6421Join the Global Community of Scotiabankers to help customers become better off.PURPSOE:The Senior Manager of Collections is responsible for contributing to the success of the Collections function by defining, implementing and tracking best-in-class collections practices, consistent process execution, and oversight for Caribbean.

The incumbent will put in place strategies that improve dollars collected and gain operational efficiencies. KEY ACCOUNTABILITIES:1. Lead the strategic management of debt collections by:Take lead in the design, implementation, monitoring and management of strategies to mitigate credit losses by testing, assigning appropriate treatments and collections solutions to delinquent accountsEnsuring all credit risks associated with collections are understood and quantified with effective management reporting, across all components of collections (People, Data, Process, Technology, Strategy, Control Quality and Vendor Management)Lead continuous improvement of all components of collections from a credit risk perspective, leveraging risk technology and by working within the minimum standards defined in the global collections policyMitigating risks/loss to the Bank by ensuring adherence to credit risk management policies and operational guidelinesContinue to be fully aware of industry trends and opportunities as related to technology, process and decision scienceEnsuring future enhancements continue to be identified and implementedSupport reorganizations/projects to create a Collections organization that is aligned with business partner’s strategic focus 2. Lead initiatives to strengthen the Collections risk and operational effectiveness and efficiency. Continually champion new growth opportunities which lend themselves to the Bank’s goal of improving productivity, enhancing service and reducing costs by:Promoting the reengineering of processes to improve dollars collected, improve productivity and reduce costsDrive continuous improvement in strategy effectiveness with focus on incremental profitability (i.e. losses avoided less cost to collect including incentives).Streamlining and/or integrating automation and technologyContinually challenging the ‘status quo’ through innovation 3. Contribute to the broader Bank strategy of delivering value-added services, expert advice, innovative solutions and efficient processing aligned with business partners’ goals by:Building strategic relationships and developing strategic alliancesImproving & growing business line relationships to expand scope of existing services and enhance end customer experience. FUNCTIONAL COMPETNICIES:Undergraduate degree or higher required. Degree in statistics, business, economics or finance preferredStrong analytical and problem solving skillsWorking knowledge of SAS and SQL strongly preferredProficient in MS Excel, Word and PowerPointStrong communication and presentation skills, with ability to articulate a compelling recommendations to senior managementGood understanding of credit risk within Bank / Retail and Small Business LendingAbility to manage multiple projects with high sense of urgency under tight timelinesWorking knowledge of Spanish is preferred EDUCATIONAL REQUIREMENTS:Required: bachelor’s degree or higherDesired: Bachelor’s and / or Masters degree or higher in business, statistics or economics   Location(s):  Canada : Ontario : TorontoAs Canada’s International Bank, we are a leader when it comes to inclusion. We are a diverse and global team, speaking more than 100 languages with backgrounds from more than 120 countries. We value the unique skills and experiences each individual brings to the bank, and are committed to creating and maintaining an inclusive and accessible environment for everyone. Candidates selected for an interview will be contacted directly.  If you require accommodation during the recruitment and selection process, please let us know. We will work with you to provide as seamless a recruitment experience as possible.