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Guest Services Specialist-Full TIme

One King West Hotel & Residence

This is a Contract position in Toronto, ON posted July 31, 2017.

  • Required to work overnight shifts.

  • Respond to internal and external guests requests

  • Responsible for maintaining high and consistent level of Guest Services

  • Acknowledge guest complaints and ensure guests needs are met

  • Execute guest check-ins, check-outs and reservations

  • Answer telephone calls and guest inquires

  • Completion of various daily reports, posting changes and managing personal float

  • Balance individual cashier audits, including credit card and cash transactions

  • Familiar with all Health & Safety, fire and emergency procedures

  • Complete daily task lists

  • Ensure inter-departmental communication and co-operation in the interest of guest satisfaction

  • Support other Front Office functions, such as Reservations, Lobby Services and Satellite Lobbies as required

  • Follow-up and communicate pertinent guest related facts to colleagues and superiors

  • Knowledge of hotel events, rates and packages

  • Participation in monthly communication meetings, committees and projects as required

  • Understand all programs offered, including marketing and strategic partnerships with other organizations

  • Able to inform guests about all hotel facilities and hotel history

  • Maintain a high standard of professionalism, dress, uniform and body language

  • Additional duties as assigned

  • Previous experience in Front Office is an asset

  • Knowledge of OPERA and Microsoft Office

  • Professional telephone etiquette

  • Excellent command of the English language both oral and written

  • Demonstrate customer service ethic and have a friendly and outgoing disposition

  • Proven abilities in handling irate customers with effective resolutions

  • Well developed communication and organization skills with abilities to multi-task in a fast-paced environment

  • Excellent computational and analytical abilities and keen attention to detail

  • Ability to handle pressure and multiple tasks

  • An enthusiastic, self directed, team player with high level of adaptability to rapidly changing demands

  • HOURS: Must be flexible and able to work various shifts including overnight One King West

  • Hotel & Residence welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process