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Assistant Outlets Manager

Hilton Hotels and Resorts

This is a Contract position in Toronto, ON posted August 7, 2017.

An Assistant Outlets Manager with Hilton Hotels and Resorts is responsible for assisting in managing operations of all Food & Beverage outlets to deliver an excellent Guest and Member experience while training staff and working within budgeted guidelines.

This position will oversee both Tundra Restaurant & Bar and Room Service operations within the Hilton Toronto hotel, a corporate managed property.

From the design, to the decor, to the menu, Tundra was conceived to evoke the image, the texture and the taste of Canada. The fresh innovative design was inspired by the untamed Canadian landscape, and enhances the award winning creative and cutting edge cuisine.

We are looking for an inspirational, experienced Food & Beverage leader to join the team, and work with us as we continue to grow, enhance and create the next step in Tundra’s exciting journey.

What will I be doing?

Specifically, you will be responsible for performing the following tasks to the highest standards:

* Assist in the daily management Tundra Restaurant & Bar and Room Service operations
* Ensure high levels of communication are maintained between all outlets and other departments throughout the hotel
* Assist in the recruitment and training and development of the Tundra and Room Service teams
* Ensure compliance of brand standards
* Ensure cash handling procedures are followed at all times
* Manage guest queries in a timely and efficient manner
* Work within budgeted guidelines in relation to food, liquor costs and payroll
* Assist in carrying out monthly stock takes
* Encourage the incentive processes for all team members to maximize sales and revenue
* Assist in carrying out annual and mid-year appraisals with team members under your responsibility
* Evaluate guest satisfaction levels with a focus on continuous improvement
* Be aware of trends and propose ideas to build the range and quality of Food & Beverage offered throughout the outlets
* Optimise sales and contain costs, identifying any areas for action
* Ensure communication meetings are conducted and post-meeting minutes generated
* Manage staff performance issues in compliance with company policies and procedures
* Comply with security, fire regulations and all health and safety legislation
* Assist in ensuring all outlets are well maintained and develop a maintenance program with in-house technicians and contractors
* Comply with local licensing laws
* Assist other departments wherever necessary and maintain good working relationships
* Carry out any other work related task as requested by your manager

EOE/AA/Disabled/Veterans What are we looking for?

An Assistant Outlets Manager serving Hilton brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:

  • Previous Food and Beverage Management or Supervisory experience
  • Knowledge of Financial Systems
  • Flexibility to respond to a range of work situations
  • Committed to delivering high levels of customer service
  • Positive attitude
  • Good communication skills
  • Flexibility to respond to a range of different work situations
  • Excellent grooming standards

It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:

  • Willingness to develop team members and self
  • Degree in Relevant Area

What will it be like to work for Hilton?

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands . Our vision to fill the earth with the light and warmth of hospitality unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!