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Technical Advisor Remote Position


This is a Full-time position in Toronto, ON posted August 30, 2017.

StarTech.com is looking for talented, energetic, enthusiastic, and customer-focused individuals to join our Technical Advisory Team.

If you have an interest in technology, the ability to learn about our products and are capable of supporting customers in both Spanish and English, we want to speak with you! Reporting to the Supervisor, Technical Advisory Team, Technical Support Advisors provide technical support and advice to international StarTech.com resellers and customers. The majority of our interactions are via live chat, and the team works together in a dynamic, motivating environment to provide outstanding support to IT professionals and end users. This position offers a competitive salary and benefit package, as well as language and shift premiums. The option to work remotely from home is available to applicants not located within the London, ON area.Our work week is Monday to Friday – no weekends!

Paid training will be 7-8 weeks onsite at the London, ON office during regular business hours, after which straight shifts are scheduled for 2-3 months, based on employee preference, projected customer volume, and team strength. Our training is tailored to you.What You Will GainHands-on access to many first to market products and leading edge technologies (USB-C, Thunderbolt 3 and others)Working alongside likeminded technology enthusiastsThe chance to consult with customers on product specifications, features, benefits and fit for useThe opportunity to support the installation, configuration and troubleshooting of Startech.com productsOn-going product training and the opportunity to receive training in IT Fundamentals, Network+, and A+ certification through CompTIA (our education subsidy program provides support for your ongoing learning)A collaborative environment where bi-weekly feedback sessions support you, keeping you on track for success, and help you shape your future What You Can Show UsPost-secondary education, preferably in an IT related disciplineRelevant work experience (IT helpdesk, computer repair, incident management, computer technician) or a passion for technology, evident in systems you may have builtA positive attitude, strong work ethic and history of making solid contributions to a teamKnowledge of the IT industry, including connectivity, hardware and peripheralsAble to support customers in both Spanish and EnglishHow to Apply–Please select the one that works best for you! Submit your resume in confidence by applying on-line directly to StarTech.com is able to provide accommodation to job applicants throughout the hiring process. If you require an accommodation during the application process or through the selection process, please advise in your cover letter. By applying to this position you are confirming you possess either a Canadian citizenship, permanent resident status or work permit.