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Supervisor, Cold Chain Distribution


This is a Contract position in Toronto, ON posted July 28, 2017.

SummaryThis position is responsible for leading and managing the work of employees in a unionized environment to achieve required productivity, safety and budget objectives. The Incumbent will oversee that operational functions are performed in an effective manner while monitoring work processes and environmental conditions to ensure the safety of all employees. The supervisor is responsible for adherence to the collective Bargaining Agreement and Company policies, performance management, removing barriers to productivity and creating a positive work environment through effective employee engagement.

Specific ResponsibilitiesOperational responsibilities:

•Responsible for directing and planning daily workload activities to optimize operational effectiveness to drive a safe, productive work environment while exceeding customer expectations

.• Establish and maintain key performance indicators (KPI’s).

•Support the Distribution Center in setting targets by participating in or leading performance improvement objectives.

•Establish and maintain high personal involvement through effective engagement, accessibility and visibility for distribution employees.

•Ensure company policies are communicated, applied and enforced (i.e. operational, safety, Loss Prevention, Human Resources, administrative, etc).

•Maximize quality and productivity by understanding the expectations of the company and assisting the Operations Manager in evaluating performance variances in order to identify root cause and corrective action.

•Ensure that health and safety practices are followed within the workplace through on-going monitoring of health and safety programs and audits; provision of all equipment, material and protective wear.

•Lead shift meetings to communicate the Company’s progress, expectations and direction to employees.•Conduct facility 5s / housekeeping audits to ensure the facility is clean, tidy and efficiently laid out.

Labour and People Management responsibilities:

•Provide direction and coaching to unionized employees.

•Create positive union relations by attending and handling grievances in accordance to company policy and collective bargaining agreement.

•Ensures policies and practices are respected related to employee relations and promotes efforts to build strong employee engagement.

Technical responsibilities:

•Maintain integrity of inventory according to the inbound and outbound activity using WMS.•Problem solve employee concerns regarding system issues.

•Conduct effective problem solving / continuous improvement initatives through analysis of information in housed available systems (EXE, SAP, BW etc).


Possess at least 3 years of leadership experience within a unionized manufacturing or distribution environment.

College diploma and/or University degree. Equivalent combination of post-secondary education and directly related experience can be considered. Specializing in business or supply chain management is an asset

.•Strong analytical skills (Proficient working knowledge of Microsoft Office Suite).

Strong organizational and tactical planning skills.

Ability to work flexible shifts or hours.

•Proven record of leading diverse teams towards achieving objectives through collaborative and participatory management practices. Strong ability to manage through delegation, engagement, and proper follow-up.

•Ability to analyze business metrics and communicate targets and standards of performance which meet or exceed quality and profitability objectives.

•Effectively develop distribution teams through coaching and mentoring.

•Strong effective communication skills in a diverse multicultural environment.

•Ability to take initiative, strong work ethic, behaves with a sense of urgency.

•Strong problem solving & decision making capabilities.

•Ability to adapt quickly to new situations, as well as new and changing processes, programs and services

•Highly developed time management skills with the ability to prioritize and delegate duties as needed

Metro is dedicated to fostering a diverse work environment. We will consider all qualified
applicants for employment. Applicants that meet the qualifications will be contacted for an interview.Metro is committed to accommodating applicants and employees with disabilities.
Should you require accommodation or this job description to be available in an accessible format, please advise.