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Long Term Disability Case Manager

Tundra Solutions Techniques - Québec

This is a Full-time position in Toronto, ON posted August 8, 2017.

Case Manager – LTD
12 month contract
Long Term Disability Case Manager 

Are you looking for a role that complements your strong relationship management skills, utilizes your problem- solving abilities, while involving your interest in health sciences? 

The Toronto Disability Office is looking for an action-oriented individual with strong team building, relationship management, and problem-solving skills to join its fast-paced team as a Long-Term Disability Case Manager on a Contract basis. 

In this role, you will be responsible for the assessment of long term disability claims, the development of specific case management plans, and key decisions. These duties rely on your sound analysis of disability contracts and your ability to think strategically while applying sound judgment. 

Communication skills are a vital part of this position as you will deliver difficult messages and manage relationships with Plan Administrators, medical professionals, and other key stakeholders.

Your responsibilities will include: 
• Assessment of long term disability claims including the identification, and analysis of medical, contractual, and eligibility information 
• Development of case management plans 
• Consistent interaction with Claimants and Clients 
• Development of case management plans 
• Assessment of Long Term Disability and Waiver of Premium claims including the analysis of medical, contractual, and eligibility information in order to render a decision on the claims. 

Previous LTD Case Management experience is required. 

As the preferred candidate, you will also possess: 
• Familiarity with medical terminology; 
• Analytical skills with a strong attention to detail – particularly with numbers, spelling and grammar; 
• Excellent problem-solving and decision making skills 
• The skills to multi-task, prioritize, and work in a fast paced environment; 
• Very strong written and verbal communication skills, with the ability to effectively deliver difficult messages to clients by telephone and in the form of very detailed letters of explanation; 
• Strong customer service experience, with proven ability to build and manage relationships with external and internal clients. 
• Intermediate PC skills – including MS Outlook, MS Word and MS Excel  Special Conditions: 
• Overtime may be required during peak periods 
• Bilingual would be considered an asset.

Skills Required

  • Education level: University
  • Work experience (years): 0-2 years


Salary: N/D