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Budget and Long Term Planning Specialist


This is a Full-time position in Toronto, ON posted August 31, 2017.

Bell is a truly Canadian company with a 137 year track record of success.

We are defined by the passion of our team members and their belief in our company’s vast potential.To ensure we continue to be recognized as Canada’s leading communications company, we’re committed to finding and developing the next generation of leaders. This means creating best-in-class career and development opportunities for our employees.If you’re passionate, driven and find yourself seeking interesting work, new challenges and continuous learning opportunities, then we want you to join our team.Includes corporate and operational finance, internal teams support, the controllers group, internal audit and risk advisory services, taxation, treasury, corporate strategy and mergers and acquisitions. Job Duties/Accountabilities:Capacity Planning, Yearly budgeting, Quarterly forecasting, Monthly Mini-Forecasting and Financial ModellingDetermine Demand forecasts (Call volume & Handle Time) and Supply forecasts (Team count, shrinkage, hiring and attrition both internal & external) for each contact queue within Customer OperationsWork with the Vendor Management/Call Placement, Sales, Marketing and Project & Process Delivery teams to ensure all Vendor strategies, Sales & Marketing campaigns and KFIs (known future influences) are captured and planned/budgeted for accordinglyAssist in the financial modelling process Expense Management and Weekly Executive reporting:Produce Daily month end expense forecasts identifying variances to financial, team count and key metric targets, provide explanations and suggestions to executives for decision makingWork closely with other teams (i.e. project delivery; scheduling, real time management, vendors management) to provide guidance and assistanceCreate and deliver weekly decks for VPs and SVP summarizing all assumptions, key metrics, and identifying risks and opportunities to meet our Client Experience and Budget targets Month End Reporting & Team count management:Produce weekly/monthly Team count reporting and via auditing, ensure accuracy at a cost centre, reporting structure and agent grouping level.Produce month end metrics and financial reports with detail explanations to EVP (i.e. Service Level, Demand and Supply, Challenges and highlights in the month, and Implementation Strategies for upcoming month) Performance and Compensation Management:Produce both internal and external weekly/monthly agent performance reports with detail analysis by segment and siteProduce bi-weekly compensation forecasting and monthly compensation payout filesCommunicate effectively with all client operations teams to properly evaluate agent performance, configure ranking and pay grade structure, validate & update current month compensation payout and upcoming month performance targets Critical Competencies/Qualifications:Adhoc reporting and analysis as requiredExperience in a Budgeting/Planning/Forecasting/Performance & Compensation Management role or related fieldFamiliarity with commonly accepted contact center industry practices, terminology, and key metricsStrong analytical and intuitive skills – ability to reason logically, recognize assumptions, and ability to assess (quantify) impactsAttention to detail and ability to analyze numbers for accuracy and reasonablenessHighly organized, independent, and ability to handle multiple requests in order of priorityExcellent communications skills, both written and verbal (ability to effectively communicate and present to people at all levels)Must have the ability to work within a team, under pressure and respect deadlinesFlexible and able to comfortably operate in an ever-evolving & changing environmentAdvanced skills in MS Excel and Powerpoint Education and Preferred Experience:Bachelor DegreeProfessional designation (i.e. CA, CPA, CMA, CFA) is an assetMaster degree (i.e. MBA) is an assetKnowledge of SAP and Business Warehouse is an asset BCE:WKP #Feature *LI-ST1 TC:BM/ 98#li-st1  Bilingualism is an asset (English and French) Additional Information:Position Type: ManagementJob Canada : Ontario : TorontoApplication Deadline: 09/13/2017 Please apply directly online to be considered for this role.  Applications through email will not be accepted. Bell is committed to fostering an inclusive, equitable, and accessible environment where all employees and customers feel valued, respected, and supported. We are dedicated to building a workforce that reflects the diversity of the communities in which we live and serve, and where every team member has the opportunity to reach their full potential. Created: Canada, ON, Toronto