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Bilingual Customer Maintenance Officer (6 month contract)


This is a Contract position in Toronto, ON posted July 7, 2017.

Loading… Bilingual Customer Maintenance Officer (6 month contract)
Operations  Toronto, ON/Sackville, NBThis is a 6 month contract position available in our Toronto Head Office or Sackville Office.  Why work at Moneris?As a leader in the payments Industry, Moneris is a hub of innovative thinkers looking to create safer, faster and smarter payment solutions for our customers. We are looking for candidates who welcome new challenges, thrive in a fast-paced environment, and want to continuously learn and grow within their careers. Moneris offers a competitive Total Rewards program, and was named one of the Achievers 50 Most Engaged Workplaces™ in North America in 2017. Purpose of the role
This role is accountable to the Manager, Customer Maintenance and Data Quality for the completion of all post activation profile maintenance requests. This includes updates for all customers. This role is also responsible for indexing Customer requests into  Moneris’s systems ( HP Service Manager). For optimum success in this role, understanding the business, building collaborative relationships and being flexible and adaptable, will be important. You will be accountable for

  • Handling customer maintenance requests from the SBMT, Customer Experience and Sales teams
  • Ensuring compliance with corporate Policies and Procedures that all work personally-undertaken meets agreed-upon standards for time, quality and accuracy
  • Providing excellent customer service to both internal and external Customers
  • Providing recommendations/suggestions for continuous customer-service improvements
  • Providing regular feedback on Policies and Procedures, as well as Help-Outlet solutions
  • Communicating courteously with customers by telephone and email

 Your experience includes

  • College Diploma in business or a related field of study
  • Equivalent work experience may be considered a substitution
  • 2-3 years of Customer Service experience
  • Previous experience in the payment industry considered an asset
  • Proficient with Microsoft Windows/ MS Office Applications 
  • A strong degree of familiarity with complex National set-ups. 
  • A strong knowledge of the Business Name/ Legal Entity changes policies and procedures.
  • Expert on various Moneris systems (ACI; DMS and Service Manager).
  • Fluent in English and French (reading, writing, and verbal)
  • Strong and effective communication skills
  • Strong interpersonal, problem solving, multi-tasking and conflict resolution skills
  • Customer service focus
  • Attention to detail
  • Strong team player
  • Proven time-management skills

About Moneris As one of North America’s largest providers of payment processing solutions, Moneris offers credit, debit, wireless and online payment services for merchants in virtually every industry segment and processes more than three billion transactions, annually. Moneris also provides electronic loyalty and stored-value gift cards, mobile and online solutions, and integrated POS software. With more than 350,000 merchant locations, Moneris provides the hardware, software and systems needed for our customers to “Be Payment Ready”.  Moneris is an equal opportunity employer and welcomes applications from all interested parties.  In addition, Moneris is committed to providing accommodations for persons with disabilities. If you require any accommodations, we are happy to work with you to meet your needs. 

Skills Required

  • Education level: None
  • Work experience (years): None


Salary: N/D