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System Support Analyst

Amyantek Inc.

This is a Full-time position in Toronto, ON posted August 10, 2017.

The really important stuff…

Identify, analyze, and resolve problems within Wireless including Virgin Mobile’s integrated systems and applications, escalating to second-level and third-level support as required. Identify root causes, trends, and potential sources of problems and provide short-term, work-around solutions. Document activities and provide updates as part of the problem management process. Continually work to improve management processes, practices, and tools. Work alongside Mobility team to integrate a common problem management approach.

The ‘Must Haves’…

Experience and knowledge as follows:

Experience supporting applications in a Java/J2EE, Oracle and Linux environment Demonstrated experience troubleshooting integrated enterprise systems and applications Knowledge of IT Development, QA, and Operations organizations and procedures Familiar with HP OpenView Operations and Service Desk or other similar management tools Experience with Virgin IT application implementations (e.g. DW, PeopleSoft CRM) an asset

IT Industry

Experience working in an IT Service Management organization (ITIL environment experience)

General skills

Excellent communication, writing and planning skills required. Ability to work independently with minimal supervision Excellent problem-solving and analysis skills

What else are we looking for from you…?

Experience and knowledge as follows:

Applications

Experience in an IT operations environment in the telecommunications industry Experience with ITIL incident and problem management processes and tools

Industry

Knowledge of mobile telecommunications industry and systems

Working Relationships:

 

Most Frequent Contacts

 

Service Desk – Purpose: Identification of problems, coordination of support activities

Second-level Application and Infrastructure Support – Purpose: Receive support in the problem analysis and resolution activities

Third-level Application Support – Purpose: Receive support in the problem analysis and resolution activities

Behavioural Competencies

Methodical approach to problem solving Ability to work independently and unsupervised, but with a willingness to ‘over communicate’ with peers Flexible approach to work, with ensured closure of tasks Ability to think ‘outside the box’ Can-do attitude Ability to make pragmatic and practical decisions – without compromising the integrity of the IT system

Skills Required

  • Education level: None
  • Work experience (years): None

Package

Salary: N/D