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IT (information technology) business analyst

Sun Life Financial

This is a Full-time position in Toronto, ON posted August 7, 2017.

Embark on a bright future with Sun Life Financial.
At Sun Life Financial, we work together, share common values and encourage growth and achievement. Join our talented, diverse workforce and launch a rewarding career.Enterprise Services is dedicated to providing the technology and services our business partners need to help customers achieve lifetime financial security. Through innovation and collaboration, we strive to continually find new and better ways to bring value to Sun Life.As an IT Project Manager in Sun Life’s GBGR AS matrix organization, the incumbent will be responsible for planning, managing, and implementing small to medium sized systems projects in support of Sun Life’s business plans and goals.
Main Accountabilities:

  • Manage all phases of small to medium sized, low to medium risk IT application projects from initiation to closure according to the standard processes defined by Sun Life’s PMOs
  • Organize information to support successful project execution and project team communication
  • Ensure the definition and approval of project scope, deliverables, desired quality and measures of success
  • Manage stakeholder relationships to ensure project delivery expectations are specified and successfully met
  • Develop and manage detailed work plans, project schedules, estimates, budgets and resource plans in conjunction with project team members and other involved business and IT teams
  • Monitor and report on project status highlighting issues and risks appropriately. And, as necessary, coordinate the development, discussion, and approval of corrective action and/or contingency plans
  • Apply a risk management process to manage project risks and issues ensuring all risks are identified and managed
  • Ensure effective and timely communication occurs within the project team and between the project team and stakeholders
  • Ensure that appropriate processes, tools and techniques are available and used by the project team
  • Ensure that project activities and deliverables adhere to internal quality standards


  • Exceptional interpersonal skills, with an emphasis on relationship management and team building
  • Ability to confidently and effectively interact with various levels of management
  • Can effectively and concisely communicate project and technical information to provide comprehensive, concise recommendations to management
  • Strong influencing skills and the ability to resolve difficult situations
  • Ability to effectively manage projects in a matrix organization
  • Ability to hold project team members and other stakeholders accountable to ensure that projects can progress according to plan
  • Can effectively analyze project expense trends and understands the impact on projected spend
  • Ability to manage the "triple constraint" of cost/scope/schedule on a project
  • Demonstrates a personal sense of urgency about solving problems and getting work done and instills the same in the project team
  • Ability to partner with resource managers to deal fairly, firmly and promptly with performance problems
  • Ability to create project plans for complex projects with many interrelated paths
  • Excellent organizational skills
  • Excellent problem solving and decision making skills
  • Ability to work with some ambiguity


  • University degree, college diploma or appropriate experience in lieu of
  • PMP Certification, and in good standing with PMI
  • Project management experience in the insurance industry or finance industry

Enterprise Services, Working better together.


We thank all applicants for showing an interest in this position. Only those selected for an interview will be contacted.