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Catering & Conference Services Manager

Chelsea Hotel - Toronto

This is a Full-time position in Toronto, ON posted July 7, 2017.

To effectively build strong relationships with clients while finalizing and coordinating all group business using the LHG and Chelsea Hotels sales and catering policy and procedures.  To provide clear, timely and effective information to all operational departments, to ensure successful execution of all group events.

  • Complete understanding of the LHG and Chelsea Hotel standards and guidelines and apply to all phases of the meeting planning process to include the transition from the sales manager, pre-planning, onsite execution, post meeting follow-up and relationship maintenance
  • Thoroughly Review all assigned group contracts prior to initial contact
  • Review and update all trace dates in Delphi for contracted follow up with clients
  • Effective use of banquet space and resources to maximize revenues within set guidelines
  • Up-selling food and beverage menus to maximize revenues
  • Up-sell room types/suites and additional services to maximize revenues
  • Issue group resume when required
  • Chair or attend pre-con meetings when required
  • Meet with client at start of program and maintain additional operational support while group is in-house 

Key Result Areas

 Business

  • Accurately finalize details for Banquet Event Orders for distribution within set deadline
  • Manage assigned guestroom blocks according to standard SOP to maximize guestroom revenue
  • Monitor deposit schedules, credit information and prepare billing estimates as needed

 Customer Satisfaction

  • Establish and maintain professionally effective relationship with all clients before, during and after events
  • Provide focused and timely responses to all customer inquiries
  • Assist clients in mapping out conference program to maximize hotel resources and to exceed the guest expectations
  • Work closely with all operating departments to exceed guest expectations by providing clear, timely and effective information

 Process Improvement/ Productivity

  • Facilitate any on-site problem solving while group is in-house.
  • Review charges before group checks out and/or receives bill
  • Follow up calls with client to post-conference to solicit feedback and future business to generate referrals for sales department
  • Attend departmental meetings as requested
  • Update and maintain accurate information in all areas of Delphi

Working Experience

  • 2-3 years experience as Conference Service Manager or equivalent Hotel Operations experience

 Soft Skills

  • Excellent customer service and interpersonal skills
  • Excellent organizational skills, multitasking and time-management
  • Present a Professional Image at all times
  • Sell creative and innovative ideas to customer.
  • Excellent communication skills.
  • Outstanding customer service skills.
  • Flexible hours based on upcoming events and groups to include weekends & evenings.

 Language

  • Ability to communicate effectively (written & verbal) in English

Physical Requirements

  • Ability to sit and stand for prolonged periods of time

 

 

The Chelsea Hotel, Toronto is committed to providing a fair and equitable work environment and encourages applications from qualified women, men, visible minorities, aboriginal peoples and persons with disabilities. As per the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act (AODA), Chelsea Hotel, Toronto will accommodate the needs of applicants with disabilities throughout all stages of the selection process.  If you need accommodation during the recruitment process, please advise your Talent Acquisition representative.

Working Experience

  • 2-3 years experience as Conference Service Manager or equivalent Hotel Operations experience

 Soft Skills

  • Excellent customer service and interpersonal skills
  • Excellent organizational skills, multitasking and time-management
  • Present a Professional Image at all times
  • Sell creative and innovative ideas to customer.
  • Excellent communication skills.
  • Outstanding customer service skills.
  • Flexible hours based on upcoming events and groups to include weekends & evenings.

 Language

  • Ability to communicate effectively (written & verbal) in English

Physical Requirements

  • Ability to sit and stand for prolonged periods of time

 

 

The Chelsea Hotel, Toronto is committed to providing a fair and equitable work environment and encourages applications from qualified women, men, visible minorities, aboriginal peoples and persons with disabilities. As per the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act (AODA), Chelsea Hotel, Toronto will accommodate the needs of applicants with disabilities throughout all stages of the selection process.  If you need accommodation during the recruitment process, please advise your Talent Acquisition representative.

Skills Required

  • Education level: College
  • Work experience (years): 0-2 years

Package

Salary: N/D