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Reservations Agent

Chelsea Hotel - Toronto

This is a Part-time position in Toronto, ON posted August 30, 2017.

Purpose:

To sell the Chelsea Hotel to potential guests in a professional manner while maintaining current call quality standards and achieving monthly goals.


Reports to the Lead Agent.

Key Result Areas:

MyGuest

  • Answer all incoming calls according to call handling standards.  Ensuring we exceed callers expectations with service by being welcoming and engaging.
  • Provide callers with accurate information regarding the facilities, rates and availability of accommodation within the hotel.
  • Answer email inquiries from potential guests and colleagues.
  • Correspond and maintain relationships with 3rd party clients
  • Follow Call Quality Standards/Chelsea Hotel call script.

MyProduct

  • Sell accommodation, packages and services of the hotel to callers and maintain a conversion rate in accordance with department standards.
  • Maintain current knowledge of the hotel, packages, specials and promotional rates.
  • Maintain set call quality levels.

 

MyColleague

  •  Communicate creative and effective ways to improve service levels.

 

MyChelsea

  • Comply with Chelsea policies and procedures. Be aware and comply with any procedural changes.
  • Produce daily reports as needed. (i.e. revenue sheets, denials, kid count)
  • To complete any projects as required by the Manager. (i.e. daily task sheet)

Academic and Working Qualifications:

Working Experience

  • Previous sales/reservations/call centre experience an asset

 

Knowledge

  • Strong keyboard and computer skills

 

Soft Skills

  • Strong communication skills
  • Be personable, friendly, and a team player
  • Comfortable communicating to guest through e-mail and telephone

Education

  • Education in hospitality and tourism an asset

 

Language

  • Excellent written and verbal communication skills essential.
  • Must be proficient in English and at least one other language

 

Physical Requirements

  • Must be able to work weekends and evenings
  • Must be able to speak, listen, sit, and type for prolonged periods of time

 

The Chelsea Hotel, Toronto is committed to providing a fair and equitable work environment and encourages applications from qualified women, men, visible minorities, aboriginal peoples and persons with disabilities. As per the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act (AODA), Chelsea Hotel, Toronto will accommodate the needs of applicants with disabilities throughout all stages of the selection process.  If you need accommodation during the recruitment process, please advise your Talent Acquisition representative.

 

Working Experience

  • Previous sales/reservations/call centre experience an asset

 

Knowledge

  • Strong keyboard and computer skills

 

Soft Skills

  • Strong communication skills
  • Be personable, friendly, and a team player
  • Comfortable communicating to guest through e-mail and telephone

Education

  • Education in hospitality and tourism an asset

 

Language

  • Excellent written and verbal communication skills essential.
  • Must be proficient in English and at least one other language

 

Physical Requirements

  • Must be able to work weekends and evenings
  • Must be able to speak, listen, sit, and type for prolonged periods of time

 

 

The Chelsea Hotel, Toronto is committed to providing a fair and equitable work environment and encourages applications from qualified women, men, visible minorities, aboriginal peoples and persons with disabilities. As per the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act (AODA), Chelsea Hotel, Toronto will accommodate the needs of applicants with disabilities throughout all stages of the selection process.  If you need accommodation during the recruitment process, please advise your Talent Acquisition representative.

Skills Required

  • Education level: None
  • Work experience (years): 0-2 years

Package

Salary: N/D