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Inside Sales Representative

Teleperformance Canada

This is a Contract position in Toronto, ON posted July 31, 2017.


We are the worldwide leader in outsourced omnichannel customer experience management. Teleperformance connects the biggest and most respected brands on the planet with their customers by providing customer care, technical support, customer acquisition, digital solutions, analytics, back-office and other specialized services to ensure consistently positive customer interactions.

Are you a passionate sales driven individual? Do you work to exceed your goals? If so, we are looking for you!Duties/ResponsibilitiesPrimary Duties, Responsibilities and Requirements (include but not limited too)

Provide Inside Sales expertise to all existing customers
Meet and exceed daily sales expectations
Provide excellent customer service at all times
Follow up to customer inquiries by taking specific action in a timely manner
Problem solve to help customers resolve issues on first call
Enters data from customers into various software programs
Appropriately communicate with upset customers to resolve their inquiries
Promote and offer products and services by consulting, gathering information, and evaluating customer needs
Thrives as a team player in a fast-paced, high-energy, change-oriented environment
Participates in additional training courses when needed
Performs other related duties and assignments as required and as assigned by supervisor or manager
Exercise retention efforts when appropriate
Identify customers who are comparison-shopping and inquiring about contract terms – assisting the Customer with the correct price plan when necessaryQualifications:Position Requirements Qualifications

Post Secondary education preferred
MINIMUM 2 years SALES experience and call centre environment
Excellent command of the English language
Experience and proven success in Inside Sales environment
Tenacious and professional inside sales expert
Experience and strong comfort-level on the telephone is a critical success factor and cannot be overstated
Enthusiastic and energetic
Strong negotiation and objection handling skills
Strong written and verbal communication skills
Great Work ethic, punctual, competitive and sales oriented
Computer Literacy

What We Offer: Great Benefits

Medical and vision benefits available after 90 days and Dental available after 6 months
Convenient location
Paid training
Paid days off after one year of service
Excellent earning potential
Advancement opportunity
Employee Referral Program

At Teleperformance we also offer the following:

Teleperformance For Fun Festival
Teleperformance Sport Club
Teleperformance Blue Diamond Club
Fun Committee
JUMP Program (Career Program)
Employee Service Recognition Program

Teleperformance welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process. Should you be invited to participate in the selection process we are committed to accommodating you to best meet your needs.

Skills Required

  • Education level: None
  • Work experience (years): None


Salary: N/D