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Full-time Client Care Coordinator – Cloverdale Mall (Job ID: 0003)


This is a Full-time position in Toronto, ON posted August 6, 2017.

HEARING SOLUTIONS has been providing Audiology and hearing aid services to the public since 1996. We currently have 25 clinics and thousands of satisfied customers in the Greater Toronto Area as a result of our professionalism and exceptional devotion to quality customer care.

What we believe: Our mission is to enhance your quality of life by providing the most comprehensive hearing healthcare in a caring and professional environment.

Position Description: We are seeking motivated individual to fill a full-time Client Care Coordinator (CCC) position at clinic located in Cloverdale Mall. The CCC reports to the Territory Manager/Supervisor and is responsible for persuading, motivating, and influencing patients to convert inquiries forward into hearing test appointments.

CCC’s also build relationships with their patients in their community and the ideal candidate is someone who can convey trust, and confidence to our patients with outstanding communication and customer service skills. Candidates must also be courteous and prompt, professional, and enjoy working with seniors. CCC’s are also responsible to maintain all patient administrative records as well as scheduling and organizing the patients’ appointments.

Our Team: Our attitude, actions and behaviors have great potential to make patients feel understood, important and comfortable. Each CCC receives regular support and coaching from our highly engaged leadership team to ensure they are maximizing every opportunity to get people in the door, so that you have the opportunity to improve the quality of people’s lives.


  • Minimum 2-3 years in retail and/or medical services environment
  • Post-secondary education
  • Proficiency with Microsoft Office (Excel, Word, Outlook)

Key Competencies:

  • Ability to persuade, motivate, and influence patients and convert customer inquiries forward into hearing test appointments
  • Strong relationship building skills
  • Proactive customer service approach which includes patience and listening skills
  • Receptivity and adaptability to change
  • Accountability and ownership; results oriented
  • Prioritizing, planning and organization
  • Multi-tasking with disciplined time management
  • Analytical; attention to detail; follow through
  • Ability to work independently and as part of a team
  • High initiative; creative contributor
  • Professional written & verbal communication

Benefits: The compensation package includes a salary, bonus opportunities, self-development and training opportunities, opportunities for advancement, health insurance benefits and generous paid time off. If you are looking for an exciting and challenging position with a great work environment, please reference “Job ID:0003” in the subject of your e-mail.

Please note only elected candidates will be contacted.