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Door Person (Greeter, Ambassador)

Chelsea Hotel - Toronto

This is a Full-time position in Toronto, ON posted June 30, 2017.

To welcome patrons of the hotel, both guest and non-guests, to the Chelsea Hotel, Toronto in addition to offering any assistance which may be required.


  • Be present and visible at the main doors of the hotel including Elm Street and Gerrard Street entrances.
  • Answer any guest questions or direct them to someone that can assist them. Ensure complete guest satisfaction.
  • Welcome all guests to the hotel and offer assistance before they have to ask.
  • Service given should meet and/or exceed the guest service standards of the Chelsea Hotel.
  • Using guest’s name as often as possible.


  • Efficiently complete a variety of tasks involving the movement of baggage in and out of the hotel as well as offering and arranging transportation services (taxis, livery cabs, buses, etc…)
  • Ensure that the Hotel entrances are clean and tidy by notifying and following up with Maintenance and Housekeeping regarding any and all deficiencies.
  • Maintain order and direction at Hotel entrances, ensuring easy access for all vehicles, minimizing congestion and traffic.


  •  Open communication with Managers and Security to report challenges or issues


  • Adhere to and comply with all safety regulations when handling hazardous materials according to MSDS.
  • Be fully aware of Fire and Emergency Procedures and your role therein.
  • Follow Chelsea grooming policy. Name Tag must be visible at all times.
  • Perform other tasks as assigned by Management.
  • Safe and effective use of equipment

Working Experience

  • Previous Guest Service experience.


  • Possession of a full driver’s license (graduated licenses not accepted).

Soft Skills

  • Be able to work effectively on a team.
  • Strong work ethic.



  • Good command of the English language.


Physical Requirements

  • Able to stand for long periods of time (indoor and outdoor).
  • Able to lift and bend.


 * You must reside in the GTA region and legally entitled to work in Canada to be eligible for this position.

The Chelsea Hotel, Toronto is committed to providing a fair and equitable work environment and encourages applications from qualified women, men, visible minorities, aboriginal peoples and persons with disabilities. As per the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act (AODA), Chelsea Hotel, Toronto will accommodate the needs of applicants with disabilities throughout all stages of the selection process.  If you need accommodation during the recruitment process, please advise your Talent Acquisition representative.

Skills Required

  • Education level: High school
  • Work experience (years): None


Salary: N/D