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Bilingual Customer Service Representative

Canadian Dealer Lease Services Inc.

This is a Full-time position in Toronto, ON posted June 30, 2017.

Are you interested in a career with a dynamic company

Are you passionate about helping others?

Are you interested in a career in the automotive industry?

Are you looking for a dynamic working environment surrounded by a friendly and supportive team?

Are you looking for a unique, diverse and energetic work environment? We offer a workplace that emphasizes respect,                   teamwork, and a place to grow your career.

If you answered yes to the above questions, the “End of Term Representative” role is for you.

We are located in the heart of the city of Toronto in a vibrant modern office setting; easily accessible on the TTC.

37.5 hours per week, working assigned shift from 8am to 8pm, 5 days per week. 

This is who we are.

Canadian Dealer Lease Services, Inc. (CDLSI) is an acknowledged leader in the Canadian automotive leasing service sector and is the exclusive leasing partner for several top automotive brands in Canada. Canadian Dealer Lease Services Inc. offers customized white-label leasing solutions that deliver expert programs to clients.  We enable our clients’ relationships with their customers.  CDLSI manages the Customer Service, Accounting, and End of Term (EOT) operations for our partner brands.  There will be an abundance of opportunities to develop new skills and to benefit from interaction with a highly experienced leadership team. We offer a competitive salary, group benefits (health, vision, dental and life insurances). Canadian Dealer Lease Services Inc is in the heart of the city in a vibrant modern office setting; easily accessible on the TTC. Our tremendous success in the Canadian marketplace has created opportunities for talented and outgoing Bilingual (French) End of Term Representatives to join our team. Choosing a career at CDLSI can mean the start of a great partnership.

The overall scope of the role is to respond tactfully and professionally to incoming inquiries and escalations from car lessees and car dealerships.  More specifically, the roles and responsibilities entail:

Read on to find how you can become part of our winning End of Term Team!

Skills and Experience Required:

  • Bilingual French and English (verbal, written and comprehension) a must
  • Completion of post-secondary education
  • Previous experience in a call centre or customer service role, performing inbound and outbound call activity
  • Demonstrated experience with MS Word, Excel and Outlook
  • Advanced keyboarding skills (40 wpm or better)
  • Previous experience working in an office environment 2-3 years

What CDLSI Can Offer You?

  • Competitive salary
  • Comprehensive health benefits coverage
  • Comprehensive customer service training and opportunities for career development
  • Positive, professional work culture

Duties and Responsibilities or Job Functions

  • Handling all outgoing maturity accounts and advise lessees of available options at the end of the lease.
  • Assisting the lessee and dealer with all end of lease procedures and queries
  • Assisting dealers in servicing the maturing lease accounts and their retention efforts
  • Maintaining and updating lease account accurately and in a timely manner for reporting purposes
  • Applying sound judgment to resolve account disputes to avoid escalations
  • Performing necessary skip-tracing activities as required to locate customers
  • Carrying out administrative duties as required
  • Advising the EOT Team Lead of any end of term issues


  • Automotive experience is an asset
  • General knowledge, equivalent to secondary school completion
  • College or University any discipline
  • Ideally a minimum of 2-3 year previous experience in an inbound call center or customer service environment (Call Centre experience is preferred)
  • Confident ability to work with the public on the phone excellent phone manner
  • Experience in handling electronic communications
  • Excellent data entry processing reading text, document use, numeracy I year minimum experience preferred.
  • Ability to excel in a fast-paced environment, meticulous attention to detail, work under pressure in a structured fast paced team environment, tight deadlines, repetitive tasks.
  • Able to multitask and prioritize
  • Excellent Analytical and problem solving skills
  • Must be flexible to work in a shift environment
  • Excellent problem solving skills, decision making, critical thinking skills, job task planning and organizing skills.
  • Demonstrated ability to offer excellent attendance and punctuality.
  • Self-motivated and able to function well independently or in a group environment.

CDLSI welcomes and encourages applicants from people with disabilities.  Accommodations are available on request for candidates taking part in all aspects of the selection process.

CDLSI is an equal opportunity employer.  It is CDLSI’s policy to recruit and select applicants for employment solely on the basis of their qualifications, with emphasis on selecting the best-qualified person for the job.  CDLSI does not discriminate against applicants based on race, color, religion, sex, sexual orientation, national origin, or disability or any other status or condition protected by applicable law.

CDLSI would like to thank all applicants for applying, but only those applicants best suited for the position will be contacted.

Skills Required

  • Education level: None
  • Work experience (years): None


Salary: N/D