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Benefits Services Administration Support Representative


This is a Full-time position in Toronto, ON posted August 31, 2017.

OTIP (Ontario Teachers Insurance Plan) is a member-focused, service-driven organization that puts people, both our members and our employees, first. We are committed to providing a positive work environment and to developing careers. We’re looking for someone to join our team as a:

Benefits Services Administration Support Representative

  • Do you have a knack for knowing how to partner with people?

  • Are you always helping people?

  • Do you instinctively know the right thing to do?

As a member of our Benefits Services team, your responsibilities will include:

  • Managing the Benefits Services department’s communications, which includes monitoring, tracking and distributing all incoming mail, email and voicemail messages.

  • Preparing source data for computer entry, which includes compiling and sorting information, establishing entry priorities, maintaining up-to-date member data, and categorizing members as active, leave or waiver.

  • Filing documents and maintains records of insurance transactions, master files, amendments, etc. for historical reference

  • Working closely with all Benefits Services Representatives. This involves verifying school board information, clarifying member eligibility, researching problem situations, and providing various reports as requested.

  • Updates system notes and reviews problem situations for discussion with management as required.

  • Completing administrative tasks that result from requests in the department’s administration email box. This includes filing documents, records of insurance transactions, master files, amendments, etc., for historical reference. Assists in maintaining and updating current member files including loading census data, member names, addresses, beneficiaries and overage dependent details on various systems.

If this opportunity sounds interesting, and you meet the following requirements, you might be the person we’re looking for. We need someone who has:

  • A minimum of one year post-secondary training in office administration.

  • A minimum of three years’ experience in office administration.

  • The demonstrated ability to use and manage various databases for handling complex mail merges and large mass mailing projects. Experience in mail merging with Word and Excel is required.

  • Intermediate knowledge of Microsoft Office Suite applications.

  • Strong knowledge of group insurance including member eligibility provisions is considered an asset.

  • Experience in a call centre and customer service environment is considered an asset.

  • The ability to communicate in French is considered an asset.

OTIP is more than just a place to work. In addition to competitive salaries and industry-leading benefits, OTIP offers a work environment where your opinions are valued and expected! Our employees have the opportunity to provide feedback on departmental goals, to participate on committees, to work collaboratively, and to continuously improve their professional skills. As one of Waterloo Area’s Top Employers for 2016, awarded by Toronto-based publisher Mediacorp Canada, we take pride in our employee programs, including health and wellness initiatives, charity involvement, social events and much more! To recruit the best, we offer the best. For more information on OTIP and its Group of Companies (TW, CURO), our company culture, and perks we offer, visit the ‘Life at OTIP’ page on our website.

If you are interested in this opportunity, please apply online.

OTIP and its Group of Companies strive to create an accessible and inclusive work environment where everyone is treated with respect and dignity. Upon individual request, OTIP and its Group of Companies will endeavour to remove any barrier to the recruitment and selection processes and provide accommodations for persons with disabilities.

OTIP and its Group of Companies is an equal opportunity employer and encourages applications from all qualified individuals. We thank all applicants for showing an interest; however, only candidates selected for an interview will be contacted.