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Bilingual Front Desk Coordinator

Swatch

This is a Full-time position in Toronto, ON posted July 17, 2017.

Bilingual Front Desk Coordinator

The Swatch Group Ltd. is the world’s largest manufacturer of finished watches. The Swatch Group is synonymous for durable, emotional consumer products of high quality. With its own worldwide network of distribution organizations, the Group is active in the manufacture of finished watches, movements and components (e.g. ETA). It produces practically all the components necessary to its watch companies. The Swatch Group Canada offers watches in all market categories:

 

  • Blancpain, Breguet, Glashutte Original, Jaquet Droz in the luxury segment
  • Omega, Rado and Longines in the top range
  • Tissot, Hamilton, Mido and Calvin Klein in the middle segment
  • Swatch and FlikFlak in the basic segment

Duties & Responsibilities

 

  • Answer telephone calls and assist customers with various inquiries
  • Greet visitors/customers and notify appropriate staff
  • Maintain a professional front reception image
  • Sort & distribute incoming mail and make arrangements for courier pick-ups
  • Order and maintain office supplies
  • Enter cheques/invoices received into daily cheque /invoice list spreadsheets
  • Assist with travel bookings for employees
  • Prepare POs for flight arrangements and office purchases in a timely manner
  • Assisting HR with attendance tracking
  • Gather information from customers about a timepiece’s problem and its service history
  • Source and negotiate hotel rates nationally
  • Process & update repair statuses in SAP
  • Support Customer Service as a frontline resource
  • Assist in organizing company/ employee events
  • Create letters and correspondence to assist in the communication of information to company employees and customers
  • Support our Sales department with inquiries related to price and availability
  • Assist in mailing out invoices and statements for the Accounting department
  • Source and negotiate hotel rates nationally
  • Assist in responding to emails & phone inquiries in French
  • Light office maintenance (coffee machine, dishwasher, fridge, etc)
  • May assist other departments with administrative tasks when necessary

 

Job Requirements:

  • Must be legally authorized to work in Canada.
  • Bilingual in French/English (written and spoken) a must
  • Excellent interpersonal skills. Professional, outgoing and positive attitude
  • 2-4 years experience in the customer service field.
  • Excellent communication skills.
  • Must possess excellent organization and analytical skills
  • Detail oriented person who brings their best efforts to the job.
  • Must have strong working knowledge using MS Office including Word and Excel.
  • Excellent interpersonal skills. Professional, outgoing and positive attitude.
  • Working knowledge of SAP is an asset.

Skills Required

  • Education level: Professional
  • Work experience (years): 0-2 years

Package

Salary: N/D